Ada99 believes that online entertainment should be an enjoyable experience, not a burden. We provide self-control tools, practical guidance, and full support to ensure every member plays in a healthy and responsible way.
Every ada99 member has full access to this set of control tools – designed specifically to help you manage your gaming habits more responsibly.
Set a deposit limit that suits your own means – daily, weekly, or monthly. This limit takes effect immediately and can be adjusted through your account settings at any time.
Set a time limit for your gaming sessions. When the set time is about to expire, ada99 will send you a reminder so you stay aware and can make decisions with a clear head.
Set the maximum loss amount you are willing to accept within a given period. Once this limit is reached, your account will be temporarily restricted from further betting for that period.
Need a short break? Activate a self-exclusion period of 24 hours, 7 days, or 30 days. During this time, you will not be able to access games or make new deposits.
If you need a more serious measure, the self-exclusion option allows you to completely close access to your account for a minimum period of 6 months up to permanently.
The ada99 support team is always ready to listen and help. If you or a loved one needs assistance with gambling habits, do not hesitate to reach out to us.
Talian Kasih: 15999
Befrienders KL: 03-7627 2929
This service is free and confidential. If you are feeling distressed, please contact them.
Ada99 takes our social responsibility seriously. This page contains important information on how to play safely and responsibly. Please take a moment to read through this guide in full.
Responsible gaming means enjoying online gambling entertainment purely as a recreational activity – with full control over your time, money, and emotions. At ada99, we want every member to understand that gaming should be a source of fun, not a way to solve financial problems or escape from life's pressures.
Responsible gambling involves a few core principles that should always be upheld:
Ada99 is committed to providing a safe and enjoyable gaming environment for all members. We continuously monitor playing patterns and will reach out to members who show signs of a problem to offer the support they need.
Please note: ada99 only allows users aged 21 and above to register and play. Age verification is part of our mandatory KYC process that every new member must complete.
Problem gambling rarely happens overnight. It usually starts gradually and becomes serious before a person realises it. Here are the early warning signs to watch for in yourself or someone you care about:
Frequently borrowing money, pawning assets, or being unable to pay bills because funds are being used for gambling.
Spending more time gambling than planned, to the point of neglecting work and family.
Feeling anxious, irritable, or stressed when unable to gamble or when experiencing losses.
Lying to family and friends about gambling activity or the amount of money spent.
Continuing to play in an attempt to recover money that has already been lost, even after exceeding set limits.
Withdrawing from family, friends, and social activities in favour of spending more time gambling.
If you identify three or more of the above signs in yourself, this is a signal that you need to act immediately. Contact the ada99 support team or activate the cooling-off option through your account settings now.
Answer the following questions honestly. If your answer is "Yes" to three or more questions, we strongly recommend taking immediate steps to seek help or using the controls available at ada99.
Have you ever felt the need to increase your wagering amount to get the same level of excitement as before?
Do you often try to cut back on the time you spend gambling but fail to do so?
Have you ever lied to family or friends about how much money or time you have spent gambling?
Do you gamble as a way to escape problems or uncomfortable feelings such as guilt, anxiety, or depression?
Have you ever borrowed money, sold possessions, or used funds meant for other necessities just to gamble?
Has gambling significantly affected your work performance, studies, or personal relationships?
Have you ever felt restless, irritable, or uncomfortable when trying to stop or reduce your gambling activity?
This assessment is an initial guide only and is not a clinical diagnosis. If you are concerned about your own or a loved one's gambling habits, please seek advice from a qualified mental health professional.
All responsible gaming control tools at ada99 are accessible directly through your account settings. The process is straightforward and takes effect immediately. Here is a step-by-step guide:
Access your account using your username and password. Make sure you are in a private and secure environment.
Click on your profile icon at the top right corner of the platform, then select "Account Settings" or "Security & Limits".
You will see a list of available controls – deposit limits, loss limits, time limits, cooling-off, and self-exclusion. Choose whichever best suits your needs.
Enter the amount or duration you want. For deposit and loss limits, enter the amount in Malaysian Ringgit (RM). For a self-exclusion break, select the appropriate duration.
Review the information entered and click "Confirm". Changes will take effect immediately. You will receive a confirmation email at your registered address.
Limits that have been set cannot be increased immediately – there is a mandatory waiting period of 24–72 hours before any increase takes effect. This is a protective measure to give you time to think clearly.
Are you worried about a loved one because of their gambling habits? You are not alone, and there are practical steps you can take to help them:
Ada99 also allows verified family members to contact our support team for information on available options to help their loved one. All communications will be handled with full confidentiality and empathy.
Ada99 takes child protection very seriously. Our platform is exclusively for adult users aged 21 and above. Here are the steps we take and what you can do at home:
Ada99 strictly prohibits participation by any individual under the age of 21. Any account found to have been registered using false identity information or belonging to a minor will be terminated immediately and all funds will be forfeited.
If you suspect that a child or teenager has accessed the ada99 platform, please contact our support team immediately. We will investigate and take appropriate action without delay.
Here are answers to the most frequently asked questions by ada99 members about responsible gaming.